A two-day seminar for assistants

Psychology in the Secretariat

Goals

Do you come into contact with many colleagues, customers and managers day in, day out and are at the mercy of misunderstandings and conflicts that are not always easy to resolve? Do you need the right “tact and sensitivity” when communicating? Then take the chance and sharpen your knowledge of human nature to be able to face these situations with more confidence. In this two-day seminar you will receive the tools for this. You will learn how to quickly and correctly assess your interlocutors and develop procedures/learn about behavioral variants that will enable you to make your communication and conflict situations in business more goal- and solution-oriented. In order to be able to act in such critical situations, you need the ability to reflect on your own behaviour, which is trained by recognising and checking your own patterns of perception.

Content

• What is knowledge of human nature? What do we need it for?
• Success with emotional intelligence
  – motivating factors
  – meeting at eye level
  – self-perception and external perception
• Effective communication
  – prevent misunderstandings
  – the importance of body language
  – the first impression
• Meeting conflicts in a solution-oriented and confident manner
• Getting to know different personality types and learning to deal with them in an appreciative way

Methodology

The practical work and the exchange of experiences among each other are the main focus of the seminar. By working on topics in small groups, by means of exercises and checklists, the participants have the opportunity to check their own behaviour and thus increase their personal impact. New positive attitudes offer alternatives for behaviour and action and give – even in difficult situations – security and self-confidence. They contribute to personality development and lead to high personal motivation and persuasiveness.

Seminar costs

The participation fee for this 2-day seminar includes the seminar documentation, cold/warm drinks during breaks and business lunch and amounts to 850 Euro/participant.

Transfer-Coaching

The participants of this seminar have the possibility to arrange 2 hours of individual transfer coaching to increase their learning and implementation success for the time after the seminar.

The package price is € 1.170,- plus VAT and includes the seminar and the transfer coaching.

Please do not hesitate to contact us about this possibility.

Contact